Take four people and ask them what they do to relax. One likes nothing more than to settle down in front of the TV with his fiancé and a bottle of red wine and has a penchant for cake. Another is a cat lover whose pastimes include woodturning, hiking and releasing pent-up aggression on the Xbox. Then there is the movie-loving, paintballing, indoor rock climbing gym addict who also enjoys the zip wires at Go Ape. And finally, there is a fellow movie-lover who is currently learning British Sign Language and has an interest in animal care volunteering.
Each of these folks has one thing in common. They all work for Intelligent Office UK, an outsourcing company providing secretarial and administrative support primarily to the legal sector. But who are they, what is their background and what, exactly, do they do?
Vicky is 41 and is based in Bristol. She is a project manager currently working on projects in Birmingham and London (Wragge & Co) and Southampton (Moore Blatch). Vicky joined a year ago.
Her career up to this point was fascinating. She describes a “wilderness period” immediately post-graduation! Having read law, she joined Linklaters as manager of its 40-strong, 24/7 proofreading department supporting 3,000 lawyers worldwide.
Vicky got her first taste of outsourcing when Linklaters decided to offshore the service and she was asked to train the new team in Chennai, India. Job done, she returned to the UK. Soon after, she got the opportunity to move to Cape Town where she became operational support & quality manager for outsourcing company, Exigent. There she managed a document production team supporting leading law firms such as Hogan Lovells, Withers, Pinsent Masons and Linklaters. Moving back to the UK in 2010, Vicky then spent two years working for Allen & Overy before deciding to go back to her roots in the South West.
It was then that Vicky joined Intelligent Office as team leader of the Document Production Centre at Bevan Brittan in Bristol. She was quickly promoted to business services manager there and more recently she has become a project manager focused on transition programmes and in particular the implementation of document production teams at various client sites. Like others, Vicky enjoys the variety and the fact that she can use her specialist skills, whilst meeting lots of people around the country.
No two days are the same and there is “always something around the corner to throw you a googly”, and this is what Vicky relishes. Having been part of the outsourcing market for eight years – both as client and provider – she is excited about the speed with which the legal market is changing. The biggest challenge? “Finding enough hours in the day!”
Vicky sees this time as a watershed moment for Intelligent Office. There is increasing interest from larger law firms and the development of TA services (team assistant) is very exciting. She sees more and more opportunities for people throughout the company to grow as the organisation grows.
Daniel is based in London and is 36. He is a key member of the Docucentre team with clients Farrer & Co. Prior to joining Intelligent Office he worked for Boodle Hatfield for seven years as its reprographics supervisor. This was before the team made the transition across to Intelligent Office. Shortly after transferring, Daniel was appointed Docucentre assistant at Farrer & Co. This is where he has worked for the last three years, apart from when he was seconded to a transition team where his role was to lead the way for newly transferred team members in terms of exceptional customer service skills and help them to understand the specialist customer-focussed service that Intelligent Office provides. This helped confirm his view that there would be great scope for personal progression with Intelligent Office.
His current role involves the successful management of client expectations in relation to copying, filing, printing, scanning and what he describes as “low end secretarial duties”. This is both challenging and rewarding according to Daniel. In post, he has also introduced a new service to Farrer & Co: localised administrative support (LAS/floor support) within the estates and private property department. Effectively, this entails providing a similar range of Docucentre services, but embedded within – and tailored to – a specific group.
Daniel likes feeling part of a team and being a member of a successful organisation in which there is always the possibility of working on a variety of projects. As for the future, he hopes to advance and grow with the company as it continues to expand.
Mike is 24 and based in Edinburgh. He works with clients Martin Currie, an investment management company. Prior to joining Intelligent Office Mike worked for Amazon. In addition to handling account queries and