“Throughout the pandemic you have been the beating heart of our operation. Without you we simply could not have adapted and functioned as we have.”

TIM HASTINGS, CHAIRMAN | NELSONS

 

COMPLETE BACK OFFICE OUTSOURCING SERVICES

With over 20 years’ experience, we’re the trusted market leader offering a broad range of front of house and back office outsourcing services to legal and other professional sectors such as financial services and accountancy firms. Our services include general office, document production, guest services, legal administration, executive/personal assistants, and client onboarding. Our clients have experienced first-hand how outsourcing to Intelligent Office has resulted in tangible productivity gains, improved service, the ability to better support fluctuations in demand and manage and reduce operational overheads.
Get in touch

DELIVERING OPERATIONAL EXCELLENCE

Outsourcing to Intelligent Office releases management teams to focus on successfully growing their business.

By starting with a firm’s ‘as is’ state and desired outcomes, we provide solutions that consider the people, processes and technology required to deliver long-term operational excellence.

Whether Intelligent Office is supporting clients directly at their premises, from one of our shared services centres or using homeworkers, our clients can be assured of our complete commitment to delivering a responsive, efficient and cost effective service of the highest quality.

EXECUTIVE/PERSONAL ASSISTANTS

All service agreements are underpinned by end-to-end workflow management and operating procedures that ensure consistency of service and standards.

DOCUMENT PRODUCTION

Matching supply to demand, our highly skilled teams manage the end-to-end creation, amendment and completion of accurate and high quality documents.

LEGAL ADMIN SERVICES

Proactively anticipating fee earner requirements, these teams take on increasingly specialised tasks (previously completed by PAs), implementing document management protocols to maintain paper-lite environments, and applying careful attention to detail that ensures compliance and consistency of approach.

GENERAL OFFICE

Focused on faster, more secure digital processes, our teams implement and manage the workflows and technology required for the delivery of digitised reprographics, mail and records management services.

GUEST SERVICES

Including both traditional front of house duties and also Executive Floor Hosts, these customer service-oriented personnel are polished and professional and take great satisfaction in being the first point of call for clients, fee earners and other onsite employees.

CLIENT ONBOARDING

Dedicated teams focus on client onboarding tasks with speed and accuracy but crucially without distraction. System and process expertise enable faster turnaround times whilst strictly complying with each client’s onboarding policies.

Slide

“We saw outsourcing our administrative and document production functions to Intelligent Office as the best way to maximise value from these services whilst enabling us to focus on our clients. It’s a major decision for any business to take. Would we make the same decision again? Yes.”

NEIL MIDDLETON, COO | CAPSTICKS

Slide

“Working with IO has had many benefits, not least how we present ourselves to visitors, clients and contacts. Take our reception areas for example; we’ve got beautiful offices, designed and fitted out to the highest standard. The IO First Impression teams play a key role in helping us create that initial impression of being a quality, people-focussed organisation. Sometimes you need to bring in the professionalism and proficiency of a specialist provider to shake things up and reset the bar – a notch or two higher!”

ROLLAND KEANE, BD & MARKETING DIRECTOR | PENNINGTONS MANCHES COOPER

Slide

“The difference in the team has been really noticeable; the support they’ve had and the services they provide have really improved. The experience has been really, really good for us.”

JACQUELINE PICKERING, BUILDING AND FACILITIES MANAGER | SHEARMAN AND STERLING

Slide

“We had confidence in the Intelligent Services Centre team from the start. The implementation process was smooth and straightforward and the fee earner information sessions held by their Implementation Manager were instrumental in providing credibility and reassurance, in particular around the level of service we could expect and the confidentiality and security of our information. The quality of the documents produced has been great from the start and the flexibility offered by Intelligent Office allows us plenty of additional resource to ensure that documents are produced for our clients in a timely and efficient manner.”

ANDREW M SMITH, MANAGING PARTNER | BDB PITMANS

Slide

“At Harper Macleod the partners and staff are actively encouraged to become specialists in their areas of commercial interest. What they need is the kind of administrative support than understands that philosophy. The onsite model provided by Intelligent Office delivers this specialist support extremely well.”

MARTIN DARROCH, CHIEF EXECUTIVE | HARPER MACLEOD

GET IN TOUCH

To find out more about Intelligent Office’s innovative approach to delivering support service excellence, contact Jo Styles, Director of Business Development and Marketing, or complete the form below and a member of our team will get in touch.