REENGINEERING YOUR SUPPORT
Outsourcing to Intelligent Office helps de-risk operational change for legal and professional services firms. We have developed a series of tools and audits which, coupled with unique insight, enable us to work with clients to define the right support solution for them. For this reason, many firms ask Intelligent Office to consult on the reshaping of their support services and critically we also then have extensive experience of delivering the new structure on behalf of our clients. View our servicesRIGHT TASKS, RIGHT TEAM
Intelligent Office has supported many businesses through major operational change. We have unique expertise at helping to restructure outmoded secretarial and office administrative functions, creating a new structure through which we ensure the right tasks are completed by the most suited and cost effective individuals or teams.
In today’s hybrid world, the opportunity for secretarial and other administrative support functions to be under-utilised or completing tasks that are not suited to their role is far greater than previously. Our proven approach to helping our clients transition to a new structure, professionalising management, centralising workflows and support teams, cross training and use of analytics to drive change mean they immediately benefit from flexible, scalable and high quality support services.
PROCESS REENGINEERING
Ensuring that a firm’s employees, and in particular fee earners, are fully productive wherever they are is more important than ever as law firms embrace hybrid working. As part of an operational restructuring programme, Intelligent Office works with clients to help them streamline processes, reducing unnecessary touchpoints and improving working practices. Our focus on process enables firms to work more efficiently whilst also ensuring there is a defined approach to how we will deliver the agreed services.
We have long supported our clients on their journey from paper-based to digital ways of working and have created tools to help us define how agile a law firm is including a comprehensive agility audit. As a result of our restructuring expertise we also have significant experience at centralising teams and the workflows that underpin their service delivery.
APPLYING TECHNOLOGY
Intelligent Office uses a range of market leading technologies to underpin service delivery to clients. The various workflow and tracking tools that we use dovetail with a firm’s pre-existing infrastructure so that no changes need to be made by our clients as a result of outsourcing to Intelligent Office. Due to the wide range of legal and professional services firms we support, we can provide guidance to our clients on technologies that will further improve our support delivery, including business case creation and overseeing tender processes where appropriate.
GET IN TOUCH
To find out more about Intelligent Office’s innovative approach to delivering support service excellence, contact Jo Styles, Director of Business Development and Marketing, or complete the form below and a member of our team will get in touch.