“I get a huge sense of satisfaction from delivering a client’s operational priorities. Sometimes it’s a question of saving money, sometimes of improving quality, and sometimes of transforming disorder into predictability. Whatever it is, we move heaven and earth to deliver it.”
Anneli Douglas is a regional director, responsible for a range of clients in the South West. She also runs our Intelligent Services Centre based in Bristol, which provides offsite document production support alongside client onboarding and other offsite legal secretarial support functions. Anneli’s expertise is in redefining and streamlining PA processes, and introducing digital workflows. She and her teams thrive on delivering exacting work, delighting our clients and creating a better service for fee earners.
With 15 years’ experience in professional services and a postgraduate degree in Strategic Management, Anneli developed her structured approach to people management and her focus on continuous improvement, in industries as varied as mail order, marketing and ski tourism. For her, Intelligent Office’s role is to enable lawyers to focus solely on doing a brilliant job, each and every day.
M: +44 (0) 7984 548 622