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“2020 has been a tough year but the Intelligent Office team have continued to support The SRA both on and offsite, with good humour and effort! The team that supports us is a credit to Intelligent Office and I know how warmly regarded they are across our business. Thank you again.”

TOM BOOTON, HEAD OF CORPORATE REAL ESTATE | SRA

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“We have been really happy with the comprehensive quality service provided by IO, both in terms of the legal and finance administration. Our team has appreciated the support provided by Olivia and her colleagues, including the early migration of data into a new cloud based case management system, liaising with potential clients and then ensuring the successful onboarding of clients, by managing AML and conflict checks. Finance side, Claire provides direction to her team dealing with everything from invoicing to debt collection, managing client account payments, and preparing our management accounts. We have been pleased by the provision of data and analyses as that helps us to understand much more about our own clients and assists us with strategic and operational planning. IO deliver to a high standard and on time. They are great to work with and provide a really cost effective way for us to manage our legal and finance admin.”

BEVERLEY MCBAIN, PRINCIPAL ASSOCIATE | BMA LAW

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“Intelligent Office has always provided us with an exceptional and reliable service ranging from document production to legal administration. Right from the very beginning, they have been instrumental in delivering cost effective and high-quality secretarial support to our firm and we are fully supported by a dedicated, highly skilled, and responsive team who take a lot of pride in their work. The partnership we continue to receive from IO has meant that we no longer require as much in-house secretarial support which has been beneficial to the business in response to the pandemic and to our future business strategy.”

DAVID MCKINNEY, PARTNER | JACKSON BOYD

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“We are very pleased with the quality, speed, and flexibility of Intelligent Office's document production services. We send a wide range of document production work to them and have seen quantifiable benefits through using these services, particularly reduced costs, and increased ability of fee earners to focus on chargeable work. This wouldn’t have been possible without the teams at Intelligent Office who are not only highly skilled and subject matter experts in commonly used platforms and technologies, but also trained to deliver high quality work in a timely manner, which has helped our firm benefit from a flexible and reliable support solution.”

LOUISE MURPHY, OFFICE MANAGER | FRIENDS LEGAL

OUR SERVICES

From our three onshore Intelligent Services Centres (ISC), Intelligent Office supports legal and professional services firms with a wide range of high-quality solutions including, document production, legal administration, client onboarding and executive/personal assistants.
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DOCUMENT PRODUCTION SERVICES (DPS)

Intelligent Office is the leading UK provider of DPS services including creating house style templates; marketing, visualisation and desktop publishing requirements; managing precedent banks, document reformatting and indexing; document conversion, copy typing, transcribing all forms of dictation, laserforms and many more.

LEGAL ADMIN SERVICES

Bespoke for each client and practice area, our services include client diligence, reprographics, creation of electronic matters and physical files, scanning and e-filing, electronic and hard copy bundling, document management, engrossments, file closure, research and many more.

CLIENT ONBOARDING

Our dedicated teams are able to provide a range of client onboarding services including supporting new client matter inception, anti-money laundering and conflict checks, data entry, preparing file information sheets and matter checklists, filing pre-matter documents, client due diligence, creating letters of engagement, and data capture and reporting.

EXECUTIVE/PERSONAL ASSISTANTS

Our cost-effective and tailored services include tender support, business development, client liaison, chargeable work, managing virtual data rooms, fee earner organisation, billing, searches, project management, and many more.

WHY US?

Intelligent Office UK is able to bring excellence and trust in the delivery of a broad range of support solutions because we are customer obsessed. We understand the exclusive challenges and concerns of our clients, and deliver to ensure trust, operational excellence and growth.

UK LOCATION

100+ employees across three UK based service centres; two in Scotland and one in Bristol

ISO 27001 ACCREDITED

Our ISO 27001 accredited IT infrastructure and security processes ensures client information security for 50+ law firms

EXTENDED OPERATION HOURS

 7am – 11pm, 6 days per week – to ensure timely delivery and staffing for evolving client requirements

ROBUST WORKFLOW

Agile working practices, underpinned by specialist workflow technology, to ensure quality meets client deadlines via extended operating hours and peak load staffing made available 

SKILL DEVELOPMENT AND STAFF MANAGEMENT

Unlike our competitors, all services are carried out by Intelligent Office staff. We were awarded Platinum status by Investors in People for our best practices in people management, reflective of our commitment to fully support, train, and develop our staff

CLIENT REPORTING

14+ years’ experience in delivering high-quality operations via comprehensive monthly management reporting to understand key trends, assess end user feedback 

GET IN TOUCH

To find out more about Intelligent Office’s innovative approach to delivering support service excellence, contact Jo Styles, Director of Business Development and Marketing, or complete the form below and a member of our team will get in touch.