Farrer & Co renews its contract with Intelligent Office for a third time

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Intelligent Office UK (IO), the leading provider of support services to the UK legal sector, is delighted to announce that Farrer & Co has chosen to renew its contract for a third time.

The services IO are responsible for at Farrer & Co includes central reprographics, mail and courier, front of house, archiving and records management, facilities and security, and core goods procurement.

Farrer & Co outsourced to IO in 2007. Since then IO has improved the quality, professionalism and depth of services provided to the firm’s partners, fee earners and support functions.

The IO team have supported several major initiatives during the last contract term at Farrer & Co including project management of a large-scale refurbishment programme of the firm’s Grade 2 listed building in Lincoln’s Inn Fields. The IO team also led a number of significant records management projects including a full review of all storage in the vaults.

During the last contract term, Farrer & Co grew its revenue by over 17%. Whilst delivering an expanded range of services to the firm, IO has reduced the cost of service per fee earner by 8% during the same period.

Simon Pring, Partner and Management Board Member at Farrer & Co said,

“At Farrers, we want to provide the best possible service to our clients and that does not stop at the legal services we provide. It includes every aspect of dealing with a client – from the quality of our printed material to the welcome they receive when they walk through the door. For us, the partnership with Intelligent Office is a valuable one and we hope it’s one we can rely on for many years to come.”

Rachel McCorry, CEO at Intelligent Office made the following comments,

“We are absolutely delighted that Farrer & Co, a firm with such a unique reputation and recognised brand in the legal sector, have elected to continue to entrust IO to deliver its back office functions. This further reinforces IO’s reputation in the market place as the only BPO provider to truly focus on the legal sector and understand its specific needs. We look forward to working with Farrer & Co over the next contract term and helping them with their continued success.”

In addition to the Farrer & Co renewal, IO won three new clients in the final months of 2017 delivering onsite document management services to the Solicitors Regulation Authority’s (SRA’s) 600 employees and also at major US firm Shearman & Sterling’s London office. They are also currently implementing a new solution at a UK Top 100 firm’s three offices.

These firms join an increasing number of UK top 100 law firms, which have outsourced to IOUK. Other clients include Gowling WLG, Penningtons Manches, Wedlake Bell, Capsticks, DAC Beachcroft and Boodle Hatfield.

About Farrer & Co

Farrer & Co is synonymous with the highest quality legal advice and service.

Farrer & Co advise individuals, families, businesses, financial services, educational and not-for-profit organisations on every aspect of the law, wherever the need arises. From their offices in London, they work with trusted professionals around the world to deliver a seamless international service.

Farrer & Co’s clients present them with complex and varied challenges. Whether that’s a complicated family trust issue, a multinational corporate transaction, or an emerging threat to their reputation, they need clear thinkers who can advise on the best solutions, fast thinkers when speed is of the essence and agile thinkers who can produce a fresh approach to get the job done. That’s why they choose Farrer & Co.

Farrer & Co’s clients value their in-depth knowledge, technical excellence and diversity of disciplines. But what really binds their long-standing relationships with them is their approach: personable, pragmatic, plain speaking and always steadfast in their values, which Farrer & Co hold dear. Values which mean Farrer & Co gain their clients’ trust, always strive to do the right thing, and aim for the best results for them.

Superb client service sits at the heart of everything Farrer & Co do. They are modern lawyers with timeless values.

About Intelligent Office

Intelligent Office helps firms in the legal sector change for the better, improving the quality of support delivered to partners and fee earners and helping firms save time and money. It achieves this by taking charge of administrative and secretarial services, leaving the firm’s management free to concentrate on growth and partners free to develop and manage their practices.

The result: flexible, modern and professional support services; improved service for clients; increased profitability for the firm; and better opportunities for support staff.

The majority of Intelligent Office’s services are delivered on site at clients’ premises and include PA, reprographics, mailroom, facilities, matter management, front of house and core goods procurement. Intelligent Office also provides document production support both on site at clients’ premises and via three onshore shared services centres.

With more than 800 staff operating across 47 client sites and three onshore shared services centres, Intelligent Office is the leading provider of office administrative and secretarial services to the UK legal market. Clients include The SRA, Gowling WLG, Penningtons Manches, Wedlake Bell, Capsticks, DAC Beachcroft, and Boodle Hatfield.