Tried and tested.

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Outsourcing can feel like a leap of faith - a foray into the unknown. But the reality is quite different. Outsourcing is a long established practice in the UK legal sector, with law firms first embracing the concept over 20 years ago. We currently provide services in 56 client locations throughout the UK, supporting over 6,000 customers daily.

Intelligent Office’s deep knowledge and understanding of the legal sector and its unique service requirements, coupled with our extensive knowledge of delivering restructured secretarial and office administrative support leveraging both onsite and offsite delivery models, gives us a unique capability in the market

But rather than hear from us, why not hear from some of our clients.

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Intelligent Office has turned our back office into a much slicker and streamlined operation bringing improved working practices and efficiencies which in turn enables us to provide an improved service to our clients.Sue Shale - Partner and Chief Financial Officer, Farrer & Co
Outsourcing our back office and front of house services to Intelligent Office falls into the ‘no brainer’ category. In the current environment where law firms are facing so many challenges, we need to be able to rely on the consistent provision of these services to support our busy partners and fee earners. Intelligent Office has always delivered great service whilst also professionalising our support in line with what we deliver as a law firm. John Banister - Chief Executive Officer, Wiggin
We saw outsourcing our administrative and document production functions to Intelligent Office as the best way to maximise value from these services whilst enabling us to focus on our clients.  It's a major decision for any business to take.  Would we make the same decision again?  Yes.Neil Middleton - COO, Capsticks
At Harper Macleod the partners and staff are actively encouraged to become specialists in their areas of commercial interest. What they need is the kind of administrative support that understands that philosophy. The onsite model provided by Intelligent Office delivers this specialist support extremely well.Martin Darroch - Chief Executive, Harper Macleod
By working with Intelligent Office, we have been freed of the day to day administrative hassles and the service provision has improved immensely. They add real value to our business.Ian Turnbull - Managing Partner, Gillespie Macandrew
My vision for the support services at Nelsons was efficiency, innovation and quality.  I wanted to be able to invest as much in the training, management and guidance of the support staff as we do in our lawyers. Intelligent Office are supporting us in this through their strong ethos of training and developing their employees. This shows in the professionalism of their new recruits and the ways in which the staff that transferred from Nelsons have blossomed under their guidance.Tim Hastings - Chief Executive, Nelsons Solicitors
“Having worked with Intelligent Office for so many years the relationship is one of true partnership. We hold this relationship up as a shining example of how outsourcing can add value to our organisation. Throughout the contract term they have continually improved service, identified ways to cut costs and continuously looked at how processes can be improved to drive efficiency. Intelligent Office’s focus on best practice, client satisfaction and cost management, has made them a key component in the success of Martin Currie.” Ralph Campbell - Finance Director, Martin Currie
The support team are better trained, better managed and really encouraged to take pride in their jobs. This was what we wanted at the outset – a partnership in which we can intensify our focus on developing our lawyers and serving our clients, underpinned by Intelligent Office’s ideas, innovation and expertise in managing and developing our administrative support.Tim Hastings - Chief Executive, Nelsons Solicitors
With our experience and credibility we have built a team with significant legal and claims handling expertise. Intelligent Office Transcription Services allow us to focus on what we do well for our internal and external clients whilst providing first class support. Their service is timely, secure and of high quality and ideally suited to our needs.Miles Jobling - Head of Litigation and Employment Law, BT
Intelligent Office Transcription Services is completely integrated with our onsite document production team and delivers over 40% of the firm's dictation requirements. The quality of the services is great and we have made significant savings through using them.Neil Middleton - COO, Capsticks
We had confidence in Intelligent Office Transcription Services from the start. The implementation process was smooth and straightforward and the fee earner information sessions held by their Implementation Manager were instrumental in providing credibility and reassurance, in particular around the level of service we could expect and the confidentiality and security of our information. The quality of the documents produced has been great from the start and the flexibility offered by Intelligent Office allows us plenty of additional resource to ensure that documents are produced for our clients in a timely and efficient manner.Mark Jones - Chief Operating Officer, Bircham Dyson Bell
The transition has been excellent and seamless. The shift to the Intelligent Office model has resulted in really positive feedback from across the firm. Our Facilities Manager and his team have always provided total commitment, but Intelligent Office has enabled them to improve upon their existent excellent service. Long may it continue.Martin Arnold - Managing Partner, Wedlake Bell
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