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So, what is ‘Connect’?

Connect sums up what’s important about working here. It’s about how we make each person in the business feel connected with the company. It’s about engagement, feeling motivated and knowing that what you think and feel matters to the organisation. It’s about being recognised for doing a great job and making the most of your career. And it’s about us working hard to try and make you happier at work.

To find out more take a look at the Connect video and read about our IIP Platinum. That’s the evidence that we ‘walk the walk’ as well as ‘talk the talk’.

These are all words that members of our Connect team used to describe working at Intelligent Office.

We achieved the Investors In People Platinum Standard in May 2018.

Investors in People (IIP) is a nationally recognised framework that helps organisations to improve their performance and realise their objectives through the effective management and development of their people.

As a business, Intelligent Office has always sought to deliver great support services to the UK legal sector by developing, caring for and recognising our employees – the single biggest asset we have. As a result, after the most intensive IIP assessment process we have ever been through, we met the Platinum standard: the highest level of accreditation IIP offers.
This is a truly fantastic achievement.

To put our performance into context, of all the companies in the UK with some form of IIP accreditation, only 2% have Platinum! This underlines what a major accomplishment it is for us to be Platinum accredited, not least because of the dispersed nature of our business: Intelligent Office currently operates at over 60 client sites and four onshore shared services centres.

IIP’s 6th generation framework is based on the features of leading organisations from across the world, and uses a four stage performance model, with nine indicators of excellence e.g. building capability, delivering continuous improvement and leading and inspiring people. Each indicator builds against a scale to measure continuous improvement, from stage one “Developed”, through “Established” and “Advanced” to “High Performing”.

To obtain Platinum accreditation an organisation needs to score all nine indicators at stage three, and at least seven at stage four. This is a significant difference from the Gold standard, which Intelligent Office previously held, where all nine have to be at stage two and seven at stage three.

The below is one of the many comments Gordon Robertson, the IIP specialist assigned to assess us, made about Intelligent Office in the report he submitted to IIP:

“The commitment of your people is infectious in the pursuit of excellence. I was inspired by the stories and examples that your people shared in supporting, developing and improving services for your customers and fellow team members.

Many of these examples go above and beyond whilst also demonstrating your people’s desire and grasp of what it means to be part of IO and live your values – Teamwork, Integrity, Passion and Success.

Overall, your people are great ambassadors of the IO brand.”

Building on the IIP Gold accreditations from 2012 and 2015, the Platinum award provides completely independent validation of the very special culture we have at Intelligent Office.

What’s our annual Leadership Weekend?

Our Leadership Weekend is a two day meeting of all team leaders and managers from our sites plus our senior management and corporate team. In 2019, 135 employees from Intelligent Office came to the weekend.

The Star Awards at our annual Leadership Weekend is one of the most widely publicised ways that we recognise the efforts of our employees.  The Saturday evening takes the form of a black tie gala dinner where the hotly contested Star Awards are presented.  All staff and teams have the opportunity to submit entries for the awards and much competition surrounds them!

As well as celebrating the outstanding performance of our staff members, they also serve as a great motivational tool and underline our commitment to our people.