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Outsourcing is an umbrella term which is often used when one company asks another to provide services to it, rather than performing those services itself.  It is a term that’s used in many different ways and often refers to sending work to India or other offshore locations.

What we do is quite different.

We deliver a range of administrative and secretarial services that are provided onsite within our clients’ offices.  Our customers are the employees that work for the firms or companies that have outsourced to us and often the law firms’ or companies’ end clients themselves.

If you are working onsite, you would be an employee of Intelligent Office, paid by us and we will manage and train you, but you will be based in the offices of one of our clients working alongside other Intelligent Office colleagues providing support and services to that firm or company.

The services we provide offsite to our clients are delivered from four different locations in the UK; two in Scotland, one in Bristol and one in Birmingham. The main services we currently provide offsite are document production, client and matter onboarding and ad-hoc project based support.

Whilst a law firm might have secretaries or other support functions in their offices producing documents, completing client and matter onboarding or delivering other support tasks, they may outsource any overflow work and send it offsite to Intelligent Office to help out during busy periods.

Other law firms may outsource all of their document production, client and matter onboarding to Intelligent Office so the secretaries or other support functions working at that firm can focus on doing other tasks.