Capsticks renews contract with IO for a third term

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Intelligent Office UK (IO), the leading provider of PA, document production and administrative support services to the legal sector, has been reappointed by Top 100 firm Capsticks for another contract term.

The renewal continues the ten year relationship between IO and Capsticks with IO providing a diverse range of administrative support services to the firm including; document production, delivered both onsite and offsite at one of IO’s shared services centres, local administrative support, central print and mailroom, records management, front of house, facilities management and core goods procurement.

IO’s focus on continuous improvement, cross-training and introduction of paper-lite working practices has enabled it to deliver major improvements to the quality of support services at Capsticks, whilst reducing the cost of service per fee earner by over 65% since contract commencement.

Capsticks’ COO, Neil Middleton, said: “IO have made a significant contribution to Capsticks’ over the past ten years.  The IO team has worked shoulder to shoulder with us in true partnership and we have achieved much together during a time of transformational growth for the firm.  It is great to renew the contract for a third term and we look forward to our continued partnership.”

Rachel McCorry, IO’s CEO, added: “We have forged a fantastic partnership with Capsticks over the past ten years and have always enjoyed being part of a firm that has such a clear strategy and progressive mindset.  The services we provide have redefined the quality and professionalism of administrative support at Capsticks and we are delighted to continue working with the firm for another contract term.”


Capsticks is a Top 100 UK law firm with a turnover of c.£46m and is a leading provider of legal services to the health, social care and housing sectors, as well as in the field of professional discipline.   The firm employs c.450 staff across five offices and is on track to deliver a second year of significant growth.


With nearly 900 employees based at over 60 client sites and four shared services centres, IO is the leading provider of support services to the UK legal sector. Clients include Penningtons Manches Cooper, Gowling WLG, Shearman & Sterling, Farrer & Co and The SRA.

The majority of IO’s services are delivered onsite at client’s premises and include PA, print and mailroom, administrative assistant support delivered within fee earning teams, records management, front of house, facilities management and core goods procurement. IO also provides document production support both onsite at clients’ premises and via four onshore shared services centres.

To find out more, visit or contact Sam Nicholls, Head of Business Development, on 07984 252 150 or by email at