“The data and market benchmarking that Intelligent Office provided, alongside their observations and recommendations, were of significant benefit to our reorganisation.”

TARA LAYMAN, HEAD OF PA AND ADMINISTRATIVE SERVICES | PINSENT MASONS

 

BACK OFFICE CONSULTING & SOFTWARE

Intelligent Office’s proven track record of delivering restructured secretarial and office administrative solutions to legal and professional services firms enables us to provide unique insight, back office consulting, software advice, and benchmark data to advise firms when they are considering in-house change initiatives.

DE-RISKING YOUR OPERATIONAL CHANGE

Transformational change requires meticulous planning, careful communications and experienced process implementation. There should be no guesswork when important decisions about the restructuring or reengineering of your operations are being made.  Intelligent Office has created a suite of audit tools and methodologies that allow us to collect unique datasets and analyse existing service delivery at a granular level, providing insight that informs management team decision making.  Over the last 10 years, we have provided advisory services to many UK Top 100 law firms underpinning major operational change that they have subsequently undertaken.

AGILITY AUDIT

Providing evidence and analysis of a firm’s agility, the efficiency of their fee earners and how they measure up against others in their sector.

CHRONOS

The smart way to analyse and identify support function effectiveness; providing granular, real-time data analytics to managers showing what tasks employees are completing and when.

SKILLS TESTING

A range of PA and document production operator tests to identify a baseline of competences that can be used for future training or to restructure teams based on skillsets.

QUALITATIVE RESEARCH

Guided focus groups and 1-1 interviews with key law firm stakeholders to gain feedback on how secretarial and other administrative support is being provided.

BENCHMARKING / MODELLING

Unique operational insight, benchmarking and data is deployed to help management teams model potential new operating and financial structures to support the case for change.

LATEST NEWS AND VIEWS

Three ways law firms can increase efficiency, productivity and profitability amongst support staff

Updating your firm’s guest services strategy: making every interaction memorable

Adopt the brace position: law firms need to prepare for some financial turbulence

GET IN TOUCH

To find out more about Intelligent Office’s innovative approach to delivering support service excellence, contact Jo Styles, Director of Business Development and Marketing, or complete the form below and a member of our team will get in touch.