BACK OFFICE CONSULTING & SOFTWARE
Intelligent Office’s proven track record of delivering restructured secretarial and office administrative solutions to legal and professional services firms enables us to provide unique insight, back office consulting, software advice, and benchmark data to advise firms when they are considering in-house change initiatives.
DE-RISKING YOUR OPERATIONAL CHANGE
Transformational change requires meticulous planning, careful communications and experienced process implementation. There should be no guesswork when important decisions about the restructuring or reengineering of your operations are being made. Intelligent Office has created a suite of audit tools and methodologies that allow us to collect unique datasets and analyse existing service delivery at a granular level, providing insight that informs management team decision making. Over the last 10 years, we have provided advisory services to many UK Top 100 law firms underpinning major operational change that they have subsequently undertaken.
Providing evidence and analysis of a firm’s agility, the efficiency of their fee earners and how they measure up against others in their sector.
The smart way to analyse and identify support function effectiveness; providing granular, real-time data analytics to managers showing what tasks employees are completing and when.
A range of PA and document production operator tests to identify a baseline of competences that can be used for future training or to restructure teams based on skillsets.
Guided focus groups and 1-1 interviews with key law firm stakeholders to gain feedback on how secretarial and other administrative support is being provided.
BENCHMARKING / MODELLING
Unique operational insight, benchmarking and data is deployed to help management teams model potential new operating and financial structures to support the case for change.
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GET IN TOUCH
To find out more about Intelligent Office’s innovative approach to delivering support service excellence, contact Jo Styles, Director of Business Development and Marketing, or complete the form below and a member of our team will get in touch.