Expertise. Passion. Transformation.

THE FUTURE OF
LEGAL SUPPORT SERVICES

Document production, it’s a joy and relief to have you there

As ever, quick, beautifully done and so very much appreciated.

As an explanation of what your service means to me…… when I’m at full pelt trying to deal with commercial and legal issues, and all personalities involved, to have documents that I can read easily means I can focus on the issues that are my responsibility; to have documents that aren’t automatically numbered and incorrectly formatted takes my eye off the ball, my time – and I’m not good at this either, so just a waste of time, and can lead to errors. 

It is a joy and a relief to have you there!  Thank you very much yet again.

Practice team: Commercial Property

You do so much more than expected

While I was off for a few days last week, Katherine was absolutely fantastic.  Without even asking her, she organised a load of disclosure documents I had which came in, created a really helpful bundle and index with them all in which has saved me a huge amount of time and meant I could get everything sorted as soon as I was back in the office. She also emailed the Claimant back and made sure everything was sorted.  She also copied everything I needed to finalise a settlement agreement and a COT3 agreement really quickly. 

She is always very helpful, has great attention to detail and I love the fact I know she’s keeping an eye on everything when I’m not there and does so much more than expected.

Thank you

Practice team: Employment

Floor Support are beyond fabulous

Faye has been beyond fabulous this week helping us with a huge trial bundle.  She has gone over and above every time and we are so thankful.  Faye listened to what we needed, tried her best to make that happen and came up with excellent alternative suggestions if what we wanted wasn’t possible.  All of this was done in her typical friendly, happy and lovely Faye-type manner. 

She is such a pleasure to work with and so very helpful.  Thank you Faye – you are brilliant and deserve lots of praise and maybe even a medal!!

Practice team: Clinical Negligence

Mammoth printing job has been completed

Kate’s mammoth printing job has now been completed, so I thought I’d take the opportunity of sending you a quick email to say that both Kate and I thought Rose did an absolutely fabulous job. She kept me updated all the time, and was cheerful and helpful in the face of what was a daunting task.  She just simply got the job done without any fuss. 

Just to give you an idea of what a mammoth task it was, the total number of boxes (each containing 4-5 lever arches) was 31.

Practice team: Dispute Resolution

Our objective was to streamline the firm’s administrative services to bring them in line with our professional services, where quality is of central importance. Intelligent Office has achieved this aim, turning our back office into a much slicker, more streamlined and professional operation. This has enabled us to provide a significantly improved service to our fee-earners and clients.

Sue Shale – Partner and Chief Financial Officer, Farrer & Co

Outsourcing our back office and front of house services to Intelligent Office falls into the ‘no brainer’ category. In the current environment where law firms are facing so many challenges, we need to be able to rely on the consistent provision of these services to support our busy partners and fee earners. Intelligent Office has always delivered great service whilst also professionalising our support in line with what we deliver as a law firm.

John Banister – Chief Executive Officer, Wiggin

We saw outsourcing our administrative and document production functions to Intelligent Office as the best way to maximise value from these services whilst enabling us to focus on our clients. It’s a major decision for any business to take. Would we make the same decision again? Yes.

Neil Middleton – COO, Capsticks

I have to say, from day one, it has been a wholly collaborative relationship; one which has, and is, delivering mutual benefits for both us at Penningtons Manches and the Social Housing Team and Intelligent Office.  The power of that really is in aligned business objectives.  We have already reduced PA count, delivered measurable cost savings and I’m looking very much to the future and continuing to deliver those efficiencies, not only in our department, but across the firm.

Linda Storey – Partner, Penningtons Manches LLP