We are experts at modernising, professionalising and transforming the quality of secretarial and office administrative support.
Our onsite solutions help free up our clients’ time, improve efficiency, introduce best practice and innovation and reduce costs.
We deliver a range of document production, client onboarding and project support from four, UK based, ISO27001 accredited shared services centres.
Our offsite solutions reduce fixed costs, increase hours of support available and free up our clients’ expensive real estate.
WHAT OUR CUSTOMERS SAY
Document production, it’s a joy and relief to have you there
As ever, quick, beautifully done and so very much appreciated.
As an explanation of what your service means to me…… when I’m at full pelt trying to deal with commercial and legal issues, and all personalities involved, to have documents that I can read easily means I can focus on the issues that are my responsibility; to have documents that aren’t automatically numbered and incorrectly formatted takes my eye off the ball, my time – and I’m not good at this either, so just a waste of time, and can lead to errors.
It is a joy and a relief to have you there! Thank you very much yet again.
Practice team: Commercial Property
You do so much more than expected
While I was off for a few days last week, Katherine was absolutely fantastic. Without even asking her, she organised a load of disclosure documents I had which came in, created a really helpful bundle and index with them all in which has saved me a huge amount of time and meant I could get everything sorted as soon as I was back in the office. She also emailed the Claimant back and made sure everything was sorted. She also copied everything I needed to finalise a settlement agreement and a COT3 agreement really quickly.
She is always very helpful, has great attention to detail and I love the fact I know she’s keeping an eye on everything when I’m not there and does so much more than expected.
Practice team: Employment
When First Impression are involved the events will always run smoothly and efficiently
May I take this opportunity to again thank you and your staff for the assistance in setting up and supporting Friday’s important client event.
It is the second time in a week that I have used the services of First Impression and on both occasions you have provided the most professional and courteous help and support, not only to myself but those attending both events.
Invitees commented on the friendliness and proficient way your team operate and from a personal point I always have the greatest confidence in knowing that when you are involved the events will always run completely smoothly and efficiently.
Thank you again for your on-going support, you are all great Ambassadors for the organisation.
Practice team: Dispute Resolution
Excellently prepared bundles
The bundles were prepared excellently. Brilliant tabbing and nice and neatly folded plans. They looked great and are going out to be viewed by members of the public.
Thank you for preparing them so well and with no fuss at all as to the timeframes. The bundles were delivered to me in advance of my deadline.
I am really impressed and very grateful.
Practice team: Real Estate
WHAT OUR CLIENTS SAY
Our objective was to streamline the firm’s administrative services to bring them in line with our professional services, where quality is of central importance. Intelligent Office has achieved this aim, turning our back office into a much slicker, more streamlined and professional operation. This has enabled us to provide a significantly improved service to our fee-earners and clients.
Sue Shale – Partner and Chief Financial Officer, Farrer & Co
Outsourcing our back office and front of house services to Intelligent Office falls into the ‘no brainer’ category. In the current environment where law firms are facing so many challenges, we need to be able to rely on the consistent provision of these services to support our busy partners and fee earners. Intelligent Office has always delivered great service whilst also professionalising our support in line with what we deliver as a law firm.
John Banister – Chief Executive Officer, Wiggin
We saw outsourcing our administrative and document production functions to Intelligent Office as the best way to maximise value from these services whilst enabling us to focus on our clients. It’s a major decision for any business to take. Would we make the same decision again? Yes.
Neil Middleton – COO, Capsticks
I have to say, from day one, it has been a wholly collaborative relationship; one which has, and is, delivering mutual benefits for both us at Penningtons Manches and the Social Housing Team and Intelligent Office. The power of that really is in aligned business objectives. We have already reduced PA count, delivered measurable cost savings and I’m looking very much to the future and continuing to deliver those efficiencies, not only in our department, but across the firm.
Linda Storey – Partner, Penningtons Manches LLP
JOIN OUR FANTASTIC TEAM
At the heart of Intelligent Office’s success is our people. Being part of Intelligent Office means being part of a team throughout the UK who have a shared purpose, to deliver service excellence to clients by building committed, engaged teams who feel supported, developed and valued. That’s why Intelligent Office is one of only 70 companies in the country to be Investors in People Platinum accredited. Why not feel what it’s like to be part of a business where you are core to its success!