We are the only onshore provider of document production support operating from two UK-based shared services centres. We chose this model because we understand the legal sector and the importance of security and confidentiality to it. These excerpts from the SRA handbook demonstrate that our shared service centre approach to outsourcing is the most robust when addressing their requirements.
"You only outsource services when you are satisfied that the provider has taken all appropriate steps to ensure that your client’s confidential information will be protected."
Indicative Behaviour 4.3
Where you outsource legal activities or any operational functions that are critical to the delivery of any legal activities, you ensure such outsourcing -
- Does not adversely affect your ability to comply with, or the SRA's ability to monitor your compliance with, your obligations in the handbook
- Does not alter your obligations to your client
- Is subject to contractual arrangements that enable the SRA or its agents to obtain information from, inspect the records (including electronic records) of, or enter the premises of the third party in relation to the outsourced activities or functions
- Does not cause you to breach the conditions with which you must comply in order to be authorised and to remain so