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Getting started.

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Engaging an outsourced provider for secure typing and document production support can sometimes seem complicated. In fact it's a straightforward process and one we are very experienced in. Regardless of your existing technical infrastructure and working practices we will help you navigate through the process with ease.

Already using digital dictation? We'll explain how we integrate with your workflow and map out processes ensuring our services can be used easily. In the majority of cases we work from your digital dictation system queue, picking work as it appears and saving into the relevant document or case management system ready for use.

Other key aspects of the implementation will include:

Appointing a senior transcriptionist that will be your dedicated contact.

Creating a user guide detailing our services for your staff.

Training your key users where appropriate.

Helping develop a bank of master house style documents and templates.

We understand the importance of confidentiality and security and have implemented a number of operational standards that ensure the confidentiality of your data, including:

Staff vetting and background checking.

Restricting use of mobile phones to staff breaks and in staff rest areas with no access to instant messaging.

Disabling all removable disc drives.

Restricting web and email access to managers only or to client specific site.

State-of-the-art firewall controlling incoming and outgoing traffic from the Internet.

Restricting printing access to supervisory staff.

Three layer antivirus and spam protection.

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Case Studies