Intelligent Office is the UK’s leading provider of support services to the legal sector with more than 800 people based in 48 client sites and four shared services centres.
Why do law firms outsource to Intelligent Office?
Ideas and innovation – we deliver restructured secretarial and office administrative support services and have more employees delivering these services, at more law firm client sites, than any other BPO provider in the UK. We are the most experienced BPO provider in the sector at helping support strategic and operational change initiatives within law firms including; supporting greater digitisation, paper-lite and agile working agendas, optimising onsite and maximising the impact of offsite solutions, achieving more with less resource, delivering secretarial change initiatives including restructures, and new service creation and delivery.
Release clients’ from tactical operations – we take responsibility for the delivery of day to day operations on behalf of our clients, freeing management teams to focus on growing their business. We have institutionalised a culture of people management and development to aid the delivery of outstanding service to our clients. This is independently validated by our Investors in People in Platinum accreditation. Intelligent Office is one of only 70 companies out of over 8,300 in the UK with some form of IIP accreditation to achieve the Platinum standard.
Improve firms approach to risk – as an increasingly regulated sector, law firms are being challenged to constantly develop their businesses to adequately meet compliance demands. The services we provide and our insight of delivering services to the legal sector, enable us improve our clients’ risk profile.
Better manage and reduce costs – we consistently develop strategies to deliver direct cost savings and, through improving service or introduction of working practice efficiencies, help make our clients more productive and therefore profitable. In the last financial year our key client segment of UK50 – 100 law firm clients outperformed their market in terms of revenue per lawyer (RPL) and PEP .