Fourth contract win in 2018
Intelligent Office UK (IO), the leading support services provider to UK law firms, has been appointed by Top 100 law firm VWV to provide reprographic, mailroom, front of house, and records and facilities management services to the firm’s Bristol, London and Watford offices.
The contract commenced on 1st December 2017 and saw 19 VWV employees TUPE transfer to IO.
VWV has grown impressively over the past three years increasing annual revenues by over 32% and RPL by 7%. Growth has placed increased pressure on the firm’s administrative support services and this was a key factor in the firm’s decision to outsource these services for the first time.
Of the decision to outsource to IO, Antonia James, Director of Client Relations at VWV said,
"With 'client at the centre of the firm' as one of our core values, the decision to partner with Intelligent Office helps to continue our commitment to improve service standards for our staff and clients. We look forward to working with Intelligent Office and learning how they can support us in delivering best practices across our sites.”
Rachel McCorry, CEO at Intelligent Office made the following comments,
“We are thrilled to be working with VWV and are looking forward to supporting the firm as they continue to develop their business over the coming years. The firm occupies a fantastic office in Bristol and are also investing in other areas of their business to help support their growth. It is great to be working with the firm and their progressive management team.”
VWV is the fourth new managed services client IO has commenced working with since November 2017. The firm joins other new clients Shearman & Sterling, the Solicitors Regulation Authority, and Freeths.
During the same period, long standing client Farrer & Co also renewed their contract for another term.
These firms join an increasing number of UK top 150 law firms, which have outsourced to IO. Other clients include Gowling WLG, Penningtons Manches, Wedlake Bell, Capsticks, DAC Beachcroft and Wiggin.
VWV is a full service, award winning national law firm with leading sector specialists. The combination of expertise, genuine teamwork and client commitment sets the firm apart, and that is why VWV is confident that they can deliver the best and most effective legal solutions to help clients succeed.
The firm's sector focused approach enables them to provide a wide spectrum of legal services to a variety of sectors, including aerospace & defence, charities, education, energies & utilities, family businesses, healthcare, pharmaceuticals & life sciences, private wealth, public, recruitment, startups and technology.
420 staff are based at offices at four locations - Bristol, London, Watford and Birmingham - which means that VWV can respond to clients' needs, wherever they are. The firm's core values are embedded in everything it does (from recruitment, staff appraisals to projects and client work) and are:
- teamwork and collaboration
- a commercial approach in everything we do
- placing the client at the centre of the firm
About Intelligent Office
With more than 800 staff operating across 48 client sites and three onshore shared services centres, Intelligent Office is the leading provider of office administrative and secretarial services to the UK legal market.
Intelligent Office helps firms in the legal sector change for the better, improving the quality of support delivered to partners and fee earners and helping firms save time and money. It achieves this by taking charge of administrative and secretarial services, leaving the firm's management free to concentrate on growth and partners free to develop and manage their practices.
The result: flexible, modern and professional support services; improved service for clients; increased profitability for the firm; and better opportunities for support staff.
The majority of Intelligent Office's services are delivered on site at clients’ premises and include PA, reprographics, mailroom, facilities, matter management, front of house and core goods procurement.
Intelligent Office also provides document production support both on site at clients’ premises and from three onshore shared services centres at which they also provide offsite client onboarding and pre and post completion services.